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Passenger Assistance

Airport assistance for Passengers with Reduced Mobility (PRM)

In some of the world's busiest terminals, airport passengers trust OCS to ensure they experience trouble-free transit whatever their needs. We have highly trained staff well equipped to assist all Passengers with Reduced Mobility.

The range of equipment OCS use for their passengers with reduced mobility service - wheelchairs, aisle chairs, transfer assistance equipment, buggies and ambi-lifts - are sourced with the help of our staff. They have the experience to know which equipment works, resulting in a safe, comfortable and dignified transfer for your passengers. Many of our staff are mentioned in the OCS Annual Awards and are frequently put forward for ABCD awards – a reflection that in most of the airports we work in, compliments outnumber complaints.

We give you peace of mind that all our reduced mobility equipment complies with local and national legislation, local airport requirements and national security regulations.

Using the latest technology, we ensure that our services run like clockwork. We use a barcoding system for our wheelchairs so that we know exactly where they are and in what condition they’re in. Our unique real-time ‘resource allocation system’ allocates our staff and equipment to best fit your passenger handling needs.

To give you ultimate confidence in our service, our employees receive NVQ training in customer service, as well as receiving disability confidence training. You also have the assurance that our teams working airside in airports undergo full security clearance and vetting to international standards.