

Reception and Concierge
Reception services, concierge services and corporate reception
OCS specialises in offering
superior facilities management services as a seamless extension of our
customers’ organisations. Nowhere is this more prevalent than on your
reception, whether you require a prestigious corporate front of house service
or a 24 hour, 7 days a week hospital reception desk.
Leveraging
our extensive experience in conceiving, setting up and running bespoke
reception and concierge services, we take care of the entire front of house
function, from service design and employing and managing front of house
reception or concierge staff, to the tiny noticeable touches that improve the
customers’ experience such as offering assistance with your visitors’ onward
journey to the provision and care of live interior plant displays. We design original
planting schemes to bring the natural environment to your building. Our
specialist horticultural technicians are trained to install and maintain your
plants and our flexible service contracts include regular site visits for
optimum display, or outright purchase.
Our
reception teams can facilitate visitor screening if required and, through a
process of badging and recording, can provide a real time audit trail of who is
in the building. Alternatively, the presence of a smart, courteous security
officer can enhance the perception of your business and provide a professional
door entry control system, offering you peace of mind. All of our security
officers are highly trained with site specific qualifications and we are
dedicated to the continuous development of all our staff to ensure they are
equipped with the relevant skills to meet your needs, including the integration
of World Host™ Customer Service training. In the event of a problem arising,
our security officers are fully trained in fire marshalling, conflict
management and first aid, and are able to deal with difficult situations with
the least disturbance.
We
are committed to the development of our staff to ensure they provide continued
excellence in customer service, creating an exceptional first impression and
making your staff, visitors and customers feel welcome.